As a new customer, How many of you were told you couldn't get the internet speed you desired, days a

Phil P. #35968

This website advertized 200mbps in my area. Under that section it said: if it's available here, it is available in your area.
I cancelled my services with my current service provider. And now, 4 days later, I get an email saying I can only get 30mbps... This is false advertising, and no way to change it in my account...

Stephane83

You may ask more info with the chat bubble

Fizzy

Sorry Phil, I think you have it a bit mixed up. Fizz was offering 200/50 but they have changed the plan to 200/30. The download speed is the same, but the upload speed has been reduced.

Please read this other post on the same subject: https://community.fizz.ca/questions/2522625-fizz-sneakily-change-200-50-mbps-plan-200-30-mbps

You should contact Fizz to discuss your options. You can Live chat with Fizz support from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this
4- The green chat bubble should appear after a few seconds in the bottom right corner.