Porting number to Telus

Tried porting my number out to Telus today. It didn’t work with my customer number and I can’t find any other account number they should be using to do so. Am I missing something?
Tried searching the community answers and everyone say the account number is in an area under the phone number but there is nothing there.
Help! I don’t want to change my number.


  • Mando1
    Mando1 Posts: 1,042 ✭✭
    Hi Carolyn,
    Try to contact Fizz support to get some help.
    First log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
  • MichelP
    MichelP Posts: 8,733 ✭✭
    To get your Fizz account number.
    First, log to your Fizz account.
    Click on: My plan (mobile)
    Clic on: Manage my plan
    You'll see your Fizz number right underneath your phone number.
    If you need more help:
    I suggest you to contact the Fizz customer service by chat.
    Stay logged to your Fizz account.
    Click on: the Green interrogation Point down to the right of the page.
    Choose to click on: the green chat bubble.
  • Stephane83
    Stephane83 Posts: 559 ✭✭
    Contact fizz with the chat bubble, they can help you there.
This discussion has been closed.