internetpayment?

annabelle B. #25924

HOW i do my payment at the day on my cellphone on fizz?

Mike

Hi Annabelle

You need to take the installation appointment the same day of your mobile anniversary or the other way around if you do not have the mobile plan yet.

Payments are automatically charged the day before the new billing cycle.

If you already have the two services you cannot modify without closing one of the 2 plans


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For your mobile service:

The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month.

For your internet service:

The date on which you receive your Fizz Wi-Fi modem is the anniversary date for your Home Internet plan, and this date marks the start of your payment cycle each month.

For example, if you activated your SIM card or received your Wi-Fi modem on April 5, the anniversary date for your plan is the 5th, and your next payment cycle will start on May 5, and then June 5, and so on. If your plan is activated on the 31st of a month, it is important to note that your payment cycles will start on the last day of each month, whether it’s the 30, 31 (or even 28 in the case of the month of February).

source: https://fizz.ca/en/faq/how-do-payment-cycles-work


You can always chat with Fizz support from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link https://fizz.ca/en/faq/how-do-payment-cycles-work
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Mando1

Hi Annabelle,
Could you be more specific, I am not sure I understand the question.

JoanMr

Don’t take my answer the wrong way but there’s also a French forum if you want

Fizzy

Hi Annabelle

When you activate your first plan, you are required to register a credit card.

Payments are automatically charged to your card when the payment is due (one day before the renewal date).

More info here: https://fizz.ca/en/faq/how-do-payment-cycles-work

If you have any questions regarding your account, you can Live chat with Fizz support from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

annabelle,
If you want to have the same day of billing for your 2 Fizz plans;
You need to choose the same day of billing of your mobile plan for your internet installation with the technician.