I was wondering how do I pay my monthly bill for my internet plan? Does it go through my back accoun

Sapir

My first payment was October 8th which I paid when I first subscribed. We're now in November and nothing has gone through my credit card so I'm not sure how to pay for my second bill! Please let me know how the billing process works for home internet.

Mike

Sapir

The payments are automatic, however, for internet your next payment will be the day of the modem delivery
Therefore if the tech delivered The modem the 23 octobre your next payment will be the 22 octobre

The date on which you receive your Fizz Wi-Fi modem is the anniversary date for your Home Internet plan, and this date marks the start of your payment cycle each month.

How many days lasts a payment cycle?

Payment cycles are monthly, but their duration varies based on the number of days in each month. What’s important to remember is the anniversary date of your plan.

For example, if you activated your SIM card or received your Wi-Fi modem on April 5, the anniversary date for your plan is the 5th, and your next payment cycle will start on May 5, and then June 5, and so on. If your plan is activated on the 31st of a month, it is important to note that your payment cycles will start on the last day of each month, whether it’s the 30, 31 (or even 28 in the case of the month of February).

Source: https://fizz.ca/en/faq/how-do-payment-cycles-work

To see a list of all your Fizz transactions:

1- Go to My Plans in your Fizz account.
2- If you have more than one plan, choose the plan you wish to see transactions for.
3- Scroll to the bottom of the usage summary and click on Transaction history.

Source: https://fizz.ca/en/transaction-history


In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Billy N. #35415

You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!