If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question.

Never shipped router, possible refund if shipped this week?

I didn't ship my fizz router and now I got charged $172.46. If I ship it this week, is it possible to get refunded? thank you

Answers

  • Hi Sabrina try ckntacting support directly from 8am to 9pm to advise them of the situation
  • MichelP
    MichelP Posts: 8,352
    Sabrina,
    Normally, you need to ship the modem within the next 15th days after cancelling your Fizz plan to no be charged for the modem.
    Please, contact Fizz by chat today and follow their recommandations to send the modem and to get a refund.
    see:
    https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
  • You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!
This discussion has been closed.