Why is real time chat not available. Internet has been out for hours and messenger takes hours in be

Trevor D. #35773

My internet has been out for hours and the messenger chat takes an hour between message. They also have only suggested things that are insulting to anyone of medium intelligence. When did real time chat go away and when will my internet get back up? I work and study at home.

Mike

Trevor

The chat does not work when Fizz's support is overwhelmed with requests.

Here we are users, we do not know the answer.

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector. Turn off the modem, disconnect the coaxiale cable, waith 2 minutes, connect the coaxial cable, reconnect the power cable, wait 2 minutes and try to connect. If this does not help it can be a problem in your sector.

Billy N. #35415

they will eventually answer, they are super helpful!