Can’t send iMessage since I joined Fizz. What to do?

JeffCote

Hi,
I just activated my phone plan. I didn't take the text message option because I am sending only imessage. That being said, I can't send imessage anymore. My phone shows only the green button for all my contacts. I tried restarting my phone or deactivating and reactivating the imessage, but it didn’t help. What can I do?
Thanks

Lieux

JeffCote you need to have data to be able to send IMessage. Do you a plan with data?

Lieux

Or try to cancel every phone number and send with email..?

JeffCote

Yes I have a data plan. I'm also connected to my wifi so there shouldn't be any problem. Cancelling every phone number is not an option. My imessages need to work normally.

Lieux

Jeffcote if nothing helped reach Fizz directly. Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Lieux

Jeffcote you can also delete all the conversations and try again.

JeffCote

Found it by myself. A setting was turned off on my phone when I switched the sim card. No clue why but I could only send or receive from an email address. I turned it back on and it is working correctly now.

Lieux

JeffCote good news!

rihemB

Make sure that iMessage is on in your parameters! That happened to me too.

Billy N. #35415

You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!

camille P. #34356

First you need a plan with data for Imessage. If you have it, the. It's in the settings of your phone. Choose Imessage as your default sms Option.

Gilles

2 months for this question, can you please close it.