Could you please process paiement with my updated credit card and reactivate account asap

Amina S. #35662

Please process payment and reactivate account asap. It's been 2 days I have updated the payment method

Mike

Hi Amina

For each of your plans, click on Manage plan/Payment method, and associate your new payment method.

If you associate a new credit card with your plans, you can also force the payment
My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Fizzy

Hi Amina

Here are the steps to update a payment method, and associate it to your plans:



1. In your Fizz account, go to My Profile
2. Click on Payment methods.
3. Click on Add a new payment method to add your new payment method.
4. Now make your way to My plans.
5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6. Then, select the payment method you no longer want to us, and click on Delete.
7. After updating the payment method with the new card, find the button "Make payment now ". Click it to make manual payment and your service will be restored within 2 hours.

If you need help, you can contact customer support by chat from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
4- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

Amina,
Please, following Mike's suggestions.
Before to do your monthly payment manually, you must associated to all of your Fizz plans your new payment method.

Poposlick

We are only users here, but Mike has best answer.

Billy N. #35415

You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!

JoanMr

Hey,
Is your problem fixed? If so, please choose the best answer so this topic will close
Have a good evening!

LemonHead

Mike has the best answer as usual :P