payment online cannot be proceeded, it does not identify the card holder name which is mine. What ca

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Katarina S.
Katarina S. Posts: 1 ✭✭
in About my account
I have tried to write my name with and without diacritic mark, but no success. I do not have a problem with my card for another payments.
Thank you

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    Katarina

    Only the support they can help you out

    Do you use a Canadian credit card?

    https://fizz.ca/en/faq/what-payment-methods-can-i-use

    You can use a Visa or MasterCard credit card to pay for your Fizz plans.
    - including Visa or MasterCard prepaid cards which accept recurring payments
    - including also Debit MasterCard or Visa Debit card
    Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.
    Foreign credit/debit cards are also not accepted.
    You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.

    In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
  • Mando1
    Mando1 Posts: 1,042 ✭✭
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    Hi Katarina,
    Is your card Visa or Master Card ? Is your card Canadian ? Only those are accepted.
    You should contact Fizz directly for additional help.
    To do so, log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
  • Fizzy
    Fizzy Posts: 10,901 ✭✭
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    Hi Katarina

    Which card are you using?

    If the message you are receiving is related to the card holder name, make sure the name and address you enter matches exactly the same info that your financial institution has.

    If problem persists, you can contact Fizz support for help
    https://fizz.ca/en/contact-us
  • Simon
    Simon Posts: 109 ✭✭
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    Which card are you using? It might not be your issue, but I had serious issues with my Capital One credit card. Best of luck in resolving the issue
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