Why does it says I don’t have a SIM?

Juan B. #35450

It says I don’t have a SIM even though my SIM card is already inside my phone

Mike

Juan

Can you tell us the exact message?

You can try to reboot the phone
try the SIM to a different phone
check if you insert in the right slot.

Sometime the message what to say that your phone is blocked by the previous provider

If you bought your phone from another mobile provider and want to use it on the Fizz network, you need to make sure your phone is unlocked.

If your phone is locked, ask the mobile provider who supplied your phone to help you unlock it
Because Fizz is not the company that locked your phone, we cannot unlock it. Only the provider who sold you your phone (and who locked it) can unlock it for you. Ask this provider’s customer service team for an unlock code and instructions for unlocking your phone.

Where can I find my IMEI? By dialing *#06# on your phone’s keypad

If you bought your phone from a Canadian provider after December 1, 2017, it is unlocked by default.

source: https://fizz.ca/en/faq/how-do-i-unlock-my-phone

Fizzy

Hi Juan

If your phone says "No SIM", it means your phone does not detect the SIM card.

Please turn off your phone. Check the SIM tray that the SIM card is properly inserted and the SIM card fits snugly in the tray.

After restarting the phone, if the same message appears, try swapping SIM card with another phone, to help determine if it is a SIM card issue or issue with the phone.

Billy N. #35415

hello you can try asking fizz support on the website, facebook messenger or twitter, they have been very helpful!

Chris_RefCode_AKTFR

maybe the sim is defective? or perhaps it just isn't inserted correclty.

MichelP

Juan,
Can you try to insert your sim card in another phone?
Maybe this sim card is not well insert on your phone or is defective....