How to ask another transfer request ?

Suzy B. #35378

I lost my phone so I get another one and my boyfriend tell me to go with Fizz. I was with Virgin Mobile and today, I can call out but I cannot recieve. When I call my number, it automatically goes to my Virgin voice mail. I contact them and they ask me to contact fizz to order another transfer request.
How am I supposed to do that ?

Mike

Hi Suzy

The transfer can take up to 2 hours

https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Lieux

Suzy wait around 3 hours and after that if nothing change reach fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca