How do I make sure a private number gets through?/ Comment assurer que les appels des numeros prives

Kristin L.

My doctor's office said that they got sent to the voicemail when they called. Apparently my phone does not accept private calls. Is there a way to make sure the private calls get through?
Thanks!

Fizzy

Hi Kristin

Which phone model are you using?

To make sure your phone is accepting all calls:
1. If you notice that your phone doesn't have network signal or is not connected to Fizz network, please try restarting your phone.
2. Check the settings (call blocking, do not disturb) on your phone dialer app.
For your specific model, you can search online: your phone model + how to unblock calls from private number

If there are any problems, feel free to write again.