I've changed my payment option for my billing tomorrow but it wont apply why?

Patricia L. #13677

changed my payment option in my profile but it wont apply why?

Yelena

Unfortunately credit card cannot be changed less than 48 hours before the new billing cycle starts.
If the payment doesn't go through, your service will be cut. I would contact the support, maybe they can help you update the card.
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Alice M. #6356

You can’t do anything today. Because you had until yesterday... tomorrow the payment would pass or you will receive a message saying that you have a second chance before it’s locked (you can unlock it after)

Fizzy

Hi Patricia

Here are the steps to update a payment method, and associate it to your plans:



1. In your Fizz account, go to My Profile
2. Click on Payment methods.
3. Click on Add a new payment method to add your new payment method.
4. Now make your way to My plans.
5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6. Then, select the payment method you no longer want to us, and click on Delete.
7. After updating the payment method with the new card, find the button "Make payment now ". Click it to make manual payment and your service will be restored within 2 hours.

If you need help, You can contact customer support by chat from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
4- The green chat bubble should appear after a few seconds in the bottom right corner.

So_AR

contact fizz customer service by chat