Why can't I receive calls while in a province outside of Quebec?

Vanessa W. #30675

When I am outside of Quebec, I cannot receive or make phone calls even though I have an unlimited Canada calling plan. Is this normal? What are my options in correcting this?

Mike

Hi Vanessa,
if you have Canada coverage and you are in Canada this is not normal.

Do you have the operator selection in automatic?

The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

Did you already try to reboot the phone?

I was able to use without problem my phone in other provinces and USA

You can contact Fizz support by chat for help, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
4- The green chat bubble should appear after a few seconds in the bottom right corner.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.