is it possible to have the modem delivered earlier then November 18th?

Lydia-Eve · November 2020

Hello,
Is it possible to have my modem delivered earlier then November 18th? Is it possible to have it shipped or go pick it up somewhere? November 18th is 2 weeks aways...
Thank you

Chris_RefCode_AKTFR · November 2020

You would have to talk to fizz (https://fizz.ca/en/contact-us) or keep checking if any new appointment slots open up through cancellations.

Mike · November 2020

Hi Lydia-Eve,

No, the modem must be delivered by the tech since he need to check your line, if you already have the coaxial cable, if you do not have it, he must install for you.

However, you can check every day if a new slot will be available.

To reschedule your technician appointment:

1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future appointments.
4- Scroll to the appointment you wish to modify.
5- click on Reschedule.

This will open the booking interface. Select a new day and time slot and click Save.
Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.

source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Andrée · November 2020

Hi Lydia-Eve,
The only way is to keep looking everyday, often, if a new date will appear after a cancellation.
They seem to be quite busy these days. Hope you can get an earlier date.

PierDuc · November 2020

Lydia-Eve,
A technician needs to deliver the modem., you cannot pick it up.
Don't give up, look regularly to see if something earlier becomes available.