Technical issue with address

Arash E.

My residential apartment is listed as a commercial building. How can I use Fizz internet here?

Mike

Hi Arash
you need to contact the support, they will validate the address to see if it is a residential one and if the error is in their DB they will correct it.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
3- The green chat bubble should appear after a few seconds in the bottom right corner.

PierDuc

Hi Arash,
We are users like you in this forum.
For this kind of issue, you should contact Fizz support directly.
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Andrée

Hi Arash,
Sorry you are experiencing this problem with your address.
Only Fizz can help you with this issue.
As the others mentioned, you can contact them by chat or by leaving a message on Facebook Messenger.
I am confident they will find a solution and be happy to welcome you as a new customer.
Welcome to Fizz!

MichelP

Arash,
Please, contact the Fizz customer service by chat about the problem you are experiencing with your residential adress.
Maybe, there is a problem in their database about your adress.
To chat with problem:
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Clik on the green chat bubble of Fizz when you see it down to the right of the page.

Chris_RefCode_AKTFR

https://fizz.ca/en/contact-us

So_AR

contact fizz customer service by chat

Waldo

Hi Arash,
Best to contact Fizz with this. Hopefully they will find a solution.

LemonHead

Contact Fizz tbh.

Fizzy

Hi Arash

If your apartment building is already wired for Videotron cable or if another tenant is using Videotron internet, then you should be eligible for Fizz home internet.

You can also confirm with your landlord which internet you can use in your building. If it's Videotron cable internet using coaxial cables, then you should be good to go.

As mentioned, you can contact Fizz support to confirm.

MTeasdale

contact fizz customer service by chat or by facebook messenger.
https://fizz.ca/en/contact-us