Just signed up and have an appointment for modem delivery. I want to cancel. The page didnt let me e

Robert T. #34659

I Had a referral code to enter when i signed up minutes ago and it proceded with the next page without logging the ref code. I want to either enter the code for the referal or cancel the subscription. please advise.

Mike

Hi Robert

Hi will try to contact the support to see if they can enter for you.

Otherwise you need to cancel the appointment

https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future appointments.
4- Scroll to the appointment you wish to modify.
5- click on Cancel.
6- On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

Beware your refund will take some time


You can contact Fizz support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Waldo

Hi Robert,
The referral code is to be added at the very end of the payment of your order. Did you go that far ?
If not, you have to enter your code and then confirm by clicking on to green box to its right.
Otherwise, you can reach Fizz support to see how they can help.
First, log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
Wlcome to Fizz!