Is there Fizz internet service to where I'm moving?

Guy L. 61803

I'm moving to a townhouse complex and if I enter my unit # it says " no service to commercial addresses" but if I enter any other unit #s , there is service, why is that?

Mike

Hi Guy
contact the support, since fizz does not offer their service for commercial, and if they have an error in their system only them can fix it.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Waldo

Hi Guy,
I think you should contact Fizz with this.
To do so, log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Fizzy

Hi Guy

If other units in your building are eligible, you should be too.

To be sure, you can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Carlo C.

Guy, I've seen this issue several times but this forum can't help you directly. The only thing to do is to contact Fizz directly through the green chat bubble or via Facebook Messenger. They'll resolve the address issue.

Clive_ref_code_73TF9

It is best to contact Fizz customer service, their website/system has that unit listed as commercial and it requires a person to correct that information so you can initiate the moving of your internet service.

MichelP

Guy,
If you have not a commercial adress, it can be an error in their database.
Please, contact the Fizz customer by chat to get an answer about your desire to subscribe to Fizz residential internet.
To chat:
First, log into your your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
Click on the green chat bubble of Fizz when you see it down to the right of the page.

Whizz

Hi Guy,
I'm sorry to learn about the inconvenience you're experiencing.
In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Thank you very much for your understanding.
Have a good one!
Andrei

Michael P. 72994

Hi. I suggest to check with Fizz support, they should know better.