You have 48 hours?

Bojan T.

I am giving you 48 hours to fix my issue with the credit card. After this I am switching providers. I had to use someone else's credit card which is aboslutely apalling. Your turn Videotron!!!

Mike

Hi Bojan
Here we are users, you must contact the support to solve the payment problem

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Bojan T.

Yeah, Whizz can see my answer. I am not worried they will see the message

Lieux

Bojan yes a Whizz WILL see your question...perhaps tomorrow...but why not contact them now by chat?

Fizzy

Hi Boran

Sorry you are not the only one. Fizz seems to be having a technical issue with some credit cards.

If you've managed to make a payment today, you're good until next month.

I have several other cards in case of situations like this.
Maybe you already have another card that Fizz will accept.

You can use a Visa or MasterCard credit card to pay for your Fizz plans.
- including Visa or MasterCard prepaid cards which accept recurring payments
- including also Debit MasterCard or Visa Debit card
.
Fizz will accept these prepaid cards as well:
- https://www.theperfectgift.ca which is available at Shopper's Drug Mart / Pharmaprix.
- https://www.koho.ca/

Lieux

Fizzy did you already tried this prepaid card with Fizz https://www.theperfectgift.ca/? I would be interested.
EDITED there is some fees to use it...not interested anymore

Carlo C.

Bojan, since you have a ticket opened for this case only customer support can resolve it. Best of luck!

Fizzy

Lieux, I have not used it, but I read about it in another post.
I am interested to use Koho though, which seems to be free (with option for paid upgrade).

Note: My understanding is that Vanilla prepaid cards will not work for Fizz.

Lieux

Fizzy I tried Koho. It’s ok but not helpful for my needs. No fees exactly. And you can transfer money from your bank account to your Koho account.

So_AR

contact fizz customer service to get more information

Bojan T.

I already did and they escalated it to their technical department. I am amazed at lack of technical capacities of this company.

MichelP

Bojan,
Sorry,
about what you are experiencing.
Continue to stay in contact with their technical team and be patient.
This problem with your credit card i hope will be resolved soon.