Can someone help me?

Carole B. #4546

Hello, I have 2 cell number with you. Not long ago my daughter's email got hack. She received this morning ma message from Fizz to update payment info. We forgot password to login to fizz. We cannot recevied email to change password because her email got stolen. What are the solutions for us to update payment information to avoid service being cut. She needs this phone to be working all the time. PLEASE HELP US

Mike

Hi Carole
contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Yelena

You need to contact the support in order to change the email in your daughter's account. Users cannot change their email by themselves.
Then she'll be able to log in to her account and update the payment info.

Carlo C.

Carole, all payment registration is done online and email modifications through customer support so you'll have to contact customer support first before being able to be log in and modify the payment information.

Waldo

Carole,
This is an issue you willl have to contact Fizz directly ; they should be able to help.
To do so, first log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

So_AR

contact fizz customer service to get more information

MichelP

Carole,
If you have forget your password with your Fizz account, you can change it.
Click on forget password and follow the steps to modify it.
After you have changed your password,
log to your Fizz account
and contact them by chat.
Also see the instructions to change the payment method into daughter's account:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information