Moving: Will a technician run a cable where I need it to go?

Warren L. #31784

Hi!
I'm moving in a couple of months and I will keep my Fizz internet at the new location.
The room where I want to put the modem has a cable run, but it will not have been tested. Also, I want to put the modem in a different place than the previous owner.
1. On the move date, when I transfer service to the new address, will a technician come and check the connection? (When I first got Fizz, the tech wanted to check the connection.)
2. Will the tech run the cable wire where I want it to go, if the existing cable is not long enough? Do I need to ask ahead of time? (When Videotron first installed my internet a few years ago, they put the cable exactly where I wanted it.)
Thanks!

Mike

Hi
After having schedule the move you need to contact the support telling them that you need a new installation
The tech must install the cable where you need it.
It will be a videotron tech

Waldo

Warren,
Once you have scheduled your moving date, contact Fizz to inform them of your specific needs.
To do so, log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Yelena

Normally the technician is supposed to connect you and check the signal. It's better to contact the support and let them know about your cable requirement.