why is my payment dosn't go thru for 438-389-4428

Isaac B. #31944

Isaac Bittman

Mike

Hi Isaac

You must contact the support in order to delete your number

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Yelena

This is a public forum. You shouldn't share your personal information here. I flagged the post to remove it.
In order to solve your payment issue contact Fizz support by chat or messenger.
https://fizz.ca/en/contact-us

Carlo C.

Isaac, you're statement lacks a bit by of detail. Did you change your credit card because the previous was expired? If so, you need to make a manual payment:
- log in to the plan to be paid
- go to payments
- Enter the new credit card and click on manual payment.
You must do this for all the services you detain.

Fizzy

Hi Isaac

If the payment didn't go through and your service has been suspended, you will have to make a manual payment. On your account, go to My plans >> Manage plan >> Payment method. If you see the button "Make payment now", click on it to make manual payment and your service will be restored within 2 hours.

If your payment method needs to be updated first, here are the steps to update it. Also you must associate it to each of your plans :
1. In your Fizz account, go to My Profile
2. Click on Payment methods.
3. Click on Add a new payment method to add your new payment method.
4. Now make your way to My plans.
5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6. Then, select the payment method you no longer want to us, and click on Delete.

If you need help, You can contact customer support by chat from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
4- The green chat bubble should appear after a few seconds in the bottom right corner.

p.s. I have flagged your post as well to have your personal info removed.

LemonHead

You need to contact them through chat. They won't call you.

So_AR

contact fizz customer service to get more information, but be careful when you share your personal information