Why my modem randomly reboots during the day?

Timon

Hey guys, is anyone experiencing something similar to me?
Throughout the day. the modem provided by Fizz will randomly reboot and interrupt the internet for a quick 15seconds, but that's really concerning for me. As we are remote for classes, all the exams are online and universities are really severe during exams. If you lose internet during the exam, it means that it is the end of your exam.

Lieux

Timon try to disable the bands 2,4 and 5 GHZ and connect to just one band. Here are the manuals https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
If nothing helped reach fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Carlo C.

Timon, use Lieux's advice. Also, try rebooting your modem or doing a factory reset by pushing
on the pin size button on the back of the modem for several seconds. Good luck on your exams!

Fizzy

Hi Timon

Sorry this is happening with your internet service.

An important question: Is this happening with WIFI only or with ethernet connection as well?

If this issue is happening with ethernet connection, please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

In case the problem continues, please try factory reset of the modem (see step 5 of help link)

If it continues, contact Fizz directly by chat using the link above.

Here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.