unsubscribed but can't return modem / router

Since I've been out of Canada due to covid, I had to cancel my internet plan back home. However, I haven't been back to Canada and have no way to return my modem. What happens now? What should I do?

Answers

  • Try to contact them and see wha tthey can do.
  • What City were you in? Maybe someone here can help you out!!
  • Hi there, I would definitely contact support, they should be able to help with this. There are 3 ways to do so:
    CHAT
    Go to this page (any article will do) https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Log in if you're not already.
    The business hours are every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses their processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.
    FACEBOOK
    You can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower but they'll get back to you for sure)

    CONTACT FORM
    You can also fill out a contact form from your account. Once logged in, from the account panel go to My Profile → Contact Form (the subjects are limited but just choose the closest to your issue) and fill out the form and someone will email you back at most the next day.
    Good luck!
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,720
    Melissa,
    Here a the instructions for the return of the Fizz modem:
    https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
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