Welcome to the Fizz Community Hub
unsubscribed but can't return modem / router
Melissa M. #33964
Since I've been out of Canada due to covid, I had to cancel my internet plan back home. However, I haven't been back to Canada and have no way to return my modem. What happens now? What should I do?
Oupsy Melissa. Do you have a friend neighbour who can do it for you??
Reach fizz for more help. You will pay something like 175$ for the modem... Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at:
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger
* 5 Go + 2 Go données avec 25$ code référence => 66KGA <= $25 Referral code with 5 GB + 2 GB data *
Here are the instructions:
If you don't return the modem, Fizz will charge $150+taxes to your card.
Fizz writes: "Please let us know if there’s a problem with returning your Wi-Fi modem."
As Lieux mention, you should contact Fizz support to find out your options.
Melissa, Fizz usually charges you for the modem after plan cancellation if you haven't returned it by a certain time (less than a month). Fizzy's modem return link explains how to do it really well at no charge so if you have a friend that can do it for you you'll save yourself the hassle. You can try to get in contact with them to rain something out but I don't they'll be lenient.
Try to contact them and see wha tthey can do.
Michael P. 24820
What City were you in? Maybe someone here can help you out!!
Daniela P. #33065
Hi Melissa. I think the modem is long ago payd with your Visa, as Covid border situation is more than 6 month old. But, as the others suggest, try to contact Fizz and ask what can you do. To contact them, see here:
Hi there, I would definitely contact support, they should be able to help with this. There are 3 ways to do so:
Go to this page (any article will do)
Log in if you're not already.
The business hours are every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses their processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.
You can also send a message via facebook messanger
and click send a message (this is a bit slower but they'll get back to you for sure)
You can also fill out a contact form from your account. Once logged in, from the account panel go to My Profile → Contact Form (the subjects are limited but just choose the closest to your issue) and fill out the form and someone will email you back at most the next day.
code de référence: YJRSP, referral code: YJRSP
Here a the instructions for the return of the Fizz modem:
This discussion has been closed.
It looks like you're new here. If you want to get involved, click one of these buttons!
Official Fizz communications
Welcome and join
About my account
Community user Guides
How the Community Hub works
Earning Perks when participating
Switch to Fizz
Create your plan
How it works?
Need a phone?
Activate my SIM
How it works?
Transfer my number
Fizz network settings
Status of our services