Do I have to start another chat or is replying to the email enough?

I had an issue that I spoke with a representative about on chat. They couldn't solve the issue so made a ticket, and I received an answer by email. I was just curious if I can reply to that email from [email protected] or if I have to start another chat to continue the conversation. Thank you!


  • So_AR
    So_AR Posts: 776 ✭✭
    you start again, but they put notes on your file
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