I have date available on my account but I can’t use it, is it possible to call someone to help me?

Chloé M. #26837

Also, I don’t know how to reply when someone answer me, is it possible to chat with someone of fizz? It’s not easy to communicate with you.

Fizzy

Hi Chloé

To reply here, click on the green REPLY button. It's on top, right below your question.

Alzhi

Hi Chloé,
First you need to make sure on your device that the mobile data is enabled.
Does the rest of your services works?

If you are looking to chat with Fizz, you need to connect to your account and click on the green chat icon. You can also do that via Facebook messenger.

Hope this helps.

Fizzy

Chloé, please read here for some troubleshooting tips: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the above FAQ help link.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Daniela P. #33065

Hi Cloe. Fizzy gave you the answers.

MichelP

Chloé,
To be able to answer a question from someone into the community hub,
You need first
to be connected the Fizz community. and after choose an open question
and click to: Reply.

Manny L.

Hi there, I would definitely contact support, they should be able to help with this. There are 3 ways to do so:
CHAT
Go to this page (any article will do) https://fizz.ca/en/faq/what-payment-methods-can-i-use
Log in if you're not already.
The business hours are every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses their processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.
FACEBOOK
You can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower but they'll get back to you for sure)

CONTACT FORM
You can also fill out a contact form from your account. Once logged in, from the account panel go to My Profile → Contact Form (the subjects are limited but just choose the closest to your issue) and fill out the form and someone will email you back at most the next day.
Good luck!

So_AR

you can contact fizz by chat or messenger