Welcome to the Fizz Community Hub
I have date available on my account but I can’t use it, is it possible to call someone to help me?
Chloé M. #26837
Also, I don’t know how to reply when someone answer me, is it possible to chat with someone of fizz? It’s not easy to communicate with you.
To reply here, click on the green REPLY button. It's on top, right below your question.
First you need to make sure on your device that the mobile data is enabled.
Does the rest of your services works?
If you are looking to chat with Fizz, you need to connect to your account and click on the green chat icon. You can also do that via Facebook messenger.
Hope this helps.
Chloé, please read here for some troubleshooting tips:
You can also contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the above FAQ help link.
4- The green chat bubble should appear after a few seconds in the bottom right corner.
Daniela P. #33065
Hi Cloe. Fizzy gave you the answers.
To be able to answer a question from someone into the community hub,
You need first
to be connected the Fizz community. and after choose an open question
and click to: Reply.
Hi there, I would definitely contact support, they should be able to help with this. There are 3 ways to do so:
Go to this page (any article will do)
Log in if you're not already.
The business hours are every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses their processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.
You can also send a message via facebook messanger
and click send a message (this is a bit slower but they'll get back to you for sure)
You can also fill out a contact form from your account. Once logged in, from the account panel go to My Profile → Contact Form (the subjects are limited but just choose the closest to your issue) and fill out the form and someone will email you back at most the next day.
you can contact fizz by chat or messenger
This discussion has been closed.
Welcome and join
Official Fizz communications
Fizz, surprisingly fun.
About my account
Switch to Fizz
Create your plan
How it works?
Need a phone?
Activate my SIM
How it works?
Transfer my number
Fizz network settings
Status of our services