I a faster home internet installation available ?

Hi,
I ordered a home internet. My appointment is set for 29 Oct, but i need the internet much faster for work purposes. Do you have any idea if i can obtain a sooner appointment ?

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,536
    Mohamed,
    You need to try online into your Fizz account to reschedule an sooner appointment each day.
    Go to your Fizz account.
    Click on: Manage plan
    Click on: Appointments
    and you will see if there are a sooner date and hour of appointment is proposed.
    I wish you a cancellation...
  • Whizz
    Whizz Posts: 8,262
    Hello Mohamed,
    I have verified your Fizz account and indeed I see that you've set the installation appointment for October 29, between 7:30 A.M. and 12:00 P.M.
    You can Reschedule the appointment if you want and see the available dates. To do that please go to My Plans >>Manage >>Appointments >>Reschedule. You can also consult our page: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    The system will give you the available dates and times for our technician's installation appointments, this will depend entirely on our technician's availability.
    Please reach us back if you have any other questions. We are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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