Why can't I send/receive SMS although I have them in my plan?
annie D. #24942
Posts: 21 ✭✭
in My Mobile
This is ridiculous. Several weeks without being able to send/receive sms on my phone altought I have indeed included sms in my account. I even tried switching to a brand new phone, to no avail. Contacted Fizz already and they fixed it for 2 weeks than the issue came back and no feedbac, no solutions from them. This is absurd.
26
Answers
-
Hi Annie
Sorry you are having phone issues.
If Fizz was able to fix the issue I would follow up with them again.
In case you haven't already seen this, here is a link to their troubleshooting guide: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages16 -
Maybe you should check your APN settings, here are the Fizz settings for Android and iPhone.15
-
Annie, what did Fizz fix exactly? Is it something only under their control or they modified something in your phone to hat you can recreate ( there may have been an update in your phone or your new phone doesn't have these settings). The SMS are available with specific APN settings described in under vanigh's file.14
-
Hi annie.
Sorry to hear that.
Try changing the “network selection” in the settings of your phone, Maybe your phone is set in a different region. You best bet is to contact fizz support again.
Have a great evening.12 -
Are you sure it's worth everyone or just some carriers?7
-
Hi Annie,
To receive text messages is not necessary to have them in plan, everybody will receive SMS free of charge. So, your problem is not linked to SMS plan. Hope you already restarted the phone.
You have to use the default SMS app.
Also, if is a multimedia message check the APN settings:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
For details see here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Contact again Fizz for further help.9 -
Annie,
Sorry, about the problems you are experiencing.
You can see this link for help:
https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages4
This discussion has been closed.