Wrong invoice amount?

Emy H.

I was looking back at my first invoice and the final amount is different than what I was charged. It looks like the invoice doesnt include the taxes. Does anyone have more insight on this?

Mando1

Hi Emy,
When your invoice is paid with bonus $, there is no tax charged. I don't know why.

Andrée

Hello Emy,
Your invoice was probably paid with your referral bonuses. For some reason, there is no tax applied in this happens. That's another 15% rebate for us.

PsykoB

Which is very good

Carlo C.

Emy, besides the bonus due as the other users mention, it can be due to the dollars you accumulate from the different levels you acheive (1$, 2$, etc.). Is it off by that much? Does this make sense?

PierreYves

Hi Emy,
I don't know why either, but it's seems to be because it was paid with your referral bonuses.
Another reason to refer friends ! No more taxes while you have money left in there.

Emy H.

Hi everyone, thanks for the feedback! To clarify, there is no after tax amount on my invoice.
So the amount on my invoice is the before tax amount (lower) and Im charged on my credit card with the taxes (higher).

Mando1

Hi Emy,
So if your credit card was charged, then the referral bonus was not applied.
I suggest you contact the Fizz team with this.
To reach them :
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Daniela P. #33065

Hi. Sure, you said that this is first invoice... You get referral bonus after the second payment, so no, this time you payed with dollars... And taking taxes is mandatory for non-food product. Be happy, a free one or two month just have to come.

LemonHead

Like mentionned by others it's probably because of it was paid with bonus.

Sergiy R.

Thanks for posting this. I'll check my account too.

Manny L.

Hi there, I would definitely contact support, they should be able to help with this. There are 3 ways to do so:
CHAT
Go to this page (any article will do) https://fizz.ca/en/faq/what-payment-methods-can-i-use
Log in if you're not already.
The business hours are every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses their processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.
FACEBOOK
You can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower but they'll get back to you for sure)

CONTACT FORM
You can also fill out a contact form from your account. Once logged in, from the account panel go to My Profile → Contact Form (the subjects are limited but just choose the closest to your issue) and fill out the form and someone will email you back at most the next day.
Good luck!