Why am I receiving text from Fizz when my preferred way of communication is email?

Emy H.

My preferred way of communication is email yet I keep receiving text. Is this normal?

Mando1

Hi Emy,
My preferred way of communication is also email.
The only text I received from Fizz was the one promoting the new Covid Alert App sent by the Gov.

Carlo C.

Emy, are you referring to the texts you receive indicating you have a new voicemail or just any general Fizz information sendout? If it's the latter, you may want to contact customer support as this may be a bug in your account. Use the green chat bubble when logging into your profile or Facebook Messenger.

lemonC

My prefrence is email, too. The only texts I receive are voicemail notification and data rollover. And yes another one from gov for COVID alert app. I guess these are normal and unchangeable.

Daniela P. #33065

From government COVID-19 alert I have messages too. I have two!