Deactivated my phone?

Lea C. #33480

Hello. My dad changed his credit card number and forgot to update it on the website. They cut his line this morning and they send this link to reactivate dans do the payments and all : https://fizz.ca/s/26/fr/85856581/
But the link is not working. What should we do?? Thanks Urgent.

Fizzy

Hi Lea

Here are the steps to update a payment method, and associate it to your plans:

1. In your Fizz account, go to My Profile
2. Click on Payment methods.
3. Click on Add a new payment method to add your new payment method.
4. Now make your way to My plans.
5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6. Then, select the payment method you no longer want to us, and click on Delete.

More info available here: https://fizz.ca/en/faq/what-payment-methods-can-i-use
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
https://fizz.ca/en/faq/how-do-i-fix-payment-issue

If any problem, you can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open any of the above FAQ help links.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Mando1

Hello Lea,
I would think the best thing to do to activate the service quickly is to contact Fizz by chat.

Carlo C.

Lea, simply updating the credit card info is not enough, it's very important that the new payment method is associated with all plans in the account.

Fizzy

Hi Lea

In addition to above:

After updating the payment method with the new card, look for the "Make payment now" button. Click on it to make a manual payment and your service will be restored within 2 hours.

You can also try restarting your device if service is not automatically restored within 2 hours.

Ariane P. 70031

Hello Lea, retry if still not working, contact Fizz support with the chat !

Andrée

Hi Lea,
If the link is still not working, contact Fizz by chat if you want to make sure the problem is resolved quickly.

MichelP

Lea,
See this link to change your payment method and associate this new payment method to all of your Fizz plan:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
If you are connected to your Fizz account
You can ask for help and contact the Fizz customer service by chat.

Samuel C. 73358

Hi Lea
Try updating you payment method in your account settings. If that doesnt work contact fizz support and they will gladly help you out.
Have a great day:)

Waldo

Hi Lea,
If problem still not solved, here is the way to contact Fizz :
To log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Daniela P. #33065

Hi. In your account - profile - payment - add new card ; then add this new card to all your plans and delete the old one.