Why is my ping so jumpy like my wifi connection is sometimes very strong and then suddenly very weak

OZIFA

sometimes when I'm scrolling on the internet my Wi-Fi is fine then it suddenly becomes very slow and when im gaming my ping randomly spikes from 30 ping to 1100 ping and idk and its gotten so bad that i cant play online game anymore

Fizzy

Hi Ozifa

Please try restarting your modem. Then test your connection with a device connected directly to the modem by ethernet.

If the problem continues with wifi, you can check here for more info:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If you also have the problem with a wired connection, please check here:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Émie B. #31773

On 2.4 or 5ghz? Or both? How far from the base? Do you have a microwave running somewhere in the house when you experiencing the issues? Have you tried to manually change the channel? You can also do a complete reset of the modem. Unfortunately, a lot of thing can cause interferences with your wifi

PsykoB

To help you we would like to have more details. Like Emie asked... The community is here to help, just give us the chance

MichelP

OZIFA,
Please, try to do a complete reset of your modem.
With an needle, press in 35,40 seconds the reset button in the center back of the modem and released it after.
Wait 3,4 minutes to see all the lights of the modem coming back.
If your computer is directly connected to your modem with an ethernet câble, you'll see on the screen: Easy connect.
Types twice the factory password (indicated back of the modem).
Your internet connexion is supposed to be 100% fonctionnal at this moment.
Just reconnect all of your devices to your wifi network with the same password.
I hope it will work well again.

So_AR

I use my own router, it's a issues with Fizz modem when you have few appliance using it

Samuel C. 73358

Hey ozifa
Is it only when your far or does it just randomly jump? Maybe its bad when your far from the modem and strong when your closer.