Cannot check out ?

clementine B.

When I try checking out for my plan it says payment method declined, what should i do.
Thanks

clementine B.

I have had the same issue and kept on trying everyday until I gave up. After about a month or so I decided to give it another try and it worked fine.
Hope this helps

Fizzy

Hi Samuel

A bit more information in your question would be helpful.
But it looks like you have somehow already solved it.

Here are some of the help FAQs that Fizz has regarding payments:
https://fizz.ca/en/faq/what-payment-methods-can-i-use
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
https://fizz.ca/en/faq/how-do-i-fix-payment-issue

And many other FAQs are available in the Fizz solution hub: https://fizz.ca/en/solutions

Carlo C.

Samuel, if your card is active and should work try chatting with customer support by logging onto your profile and using the green chat bubble or through Facebook Messenger.

redhead

I am having same error. Opened a ticket with Fizz, told me they fixed it, but same issue. Had to chat with them again to open second ticket!

Sylvain P. 1215

Retry or contact support

MichelP

Samuel,
Do you have a credit card: Visa, Mastercard, Visa-Debit or a prepaid recharged card from a canadian institution?
please, see this for help:
https://fizz.ca/en/faq/what-payment-methods-can-i-use
It can be useful to get more help to contact the Fizz customer service by chat.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/what-payment-methods-can-i-use
Click on the green chat bubble when you see it down to the right of the page.

Daniela P. #33065

Contact Fizz support.