Do I have a chance to contact Fizz during weekend?

Daniela P. #33065

Hi everybody.
To contact Fizz by chat, I found this on Fizz page:
"Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours."
I tried last weekend, Sunday, but the "chat bubble" didn't appear at all. I supposed that "every day" means "every day only weekday", but I want to be sure:
Do I have a chance to contact Fizz during weekend?

Fizzy

Hi Daniela

Yes it includes weekends. Seven days a week, every day of the year.

You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
4- The green chat bubble should appear after a few seconds in the bottom right corner.

If the chat bubble still does not appear at the bottom of the page on the right after a few seconds, it can be due to too many pending sessions greater than their processing capacity. In that case, you can leave a message on Facebook Messenger https://facebook.com/fizzca.

Mihai P.

Hi Daniella,
Sure you can. They are available each day including weekends, from 8 AM to 9 PM. I didn't know that till recently. And indeed, you are right, their message is somehow easy to misinterpret because they specific "business hours" which is usually used only in conjunction with week time, from Monday to Friday.
So, you can contact them even in weekend.
Have a good day!

So_AR

The bubble is sometimes hard to see

MichelP

Daniela,
You can contact the Fizz customer service by chat each day.
First, dont forget to log to your Fizz account.
Click on this link:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Click on the green chat bubble when you see it down to the right of the page.
(Please, desactivate the ad blocker on your navigator).

PierDuc

If you speak French, a bubble might appear on the French site if the English site is too busy. It's worth a try.

Manny L.

Yep I've done so before

Michael P. 72994

Sure you can. Each and every day from 8 to 21.

Alzhi

You should be able to contact them between 8am and 9pm if the service levels are not too busy.