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My installation schedule didn't go well because building phone box was locked. Where can i schedule

My installation schedule didn't go well because building phone box was locked. Where can i schedule a new appointment?
It's very frustrating there is no chat bot even during working hours mentioned in the website.
Manage appointments in my profile has no link or button to make a new appointment or reschedule the current one.

Answers

  • Whizz
    Whizz Posts: 7,853
    Hello Mohamad,
    Please accept our sincere apologies for this unpleasant situation.
    Rest assured, you will be able to reschedule yourself from the account by going to My Plans >> Manage Plan >> Appointments. The 'Reschedule' button will appear there, once 24h passed since the appointment was due. You can then choose a new date and time that's best suited for you.
    If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Have a wonderful day!
    Adelina
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