Koodo not able to port from Fizz

Andy_ref_87JI5

Unfortunately I am needing to leave fizz. I am trying to port my number from Fizz to Koodo but the Koodo is saying my account number isn't valid. I gave them my client ID which seems to be the same as my account number with my phone. I will be reaching out to Fizz support tomorrow but I'm looking for other suggestions.

Fizzy

Hi Andrew

Sorry to see you go. To get your account number, go to My Plans >> Manage Plan

You will see it right under your phone number.
Account ID : (account number is 8 digits)

Mike

Hi Andrew,

Instead using the account number, did you try with the IMEI?

Dial *#06# on your phone to get your 15-digit IMEI number.

For the account number, I believe that sometime provider expect a longer account id and you should add zero in the front.

So_AR

hope that will be ok for you