friend NAME. did not receive your data. There’s been an error. Your data couldn’t be sent to friend

Sergiy R.

friend NAME. did not receive your data.
There’s been an error. Your data couldn’t be sent to friend NAME., and was therefore returned to your plan. Please try again.
EVERYTHING OK with friend account, he can receive data....
Why its happen every month, the same bug ???

Lieux

Sergiy here are the guide for giving data... https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work...
If nothing works reach Fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Fizzy

Hi Sergiy

This is a strange issue. Usually for the gifting process, the verification is done before we are permitted to send the data.

Some things to confirm:
1. Between the time you sent the gift and received the error, did your friend make any plan or account changes?
2. Try deleting your friend off your contact list. Were you gifting to your friend's email or phone number? If you are using email, try with phone number instead.

If all checks out and you still get errors, you can always contact Fizz support and ask them to investigate this issue.

So_AR

never happend to me