When do I get back my internet

I'm supposed to pay the 24 of each month, this month first thing in the morning of the 24th they blocked my service, how come this is fair ? Anyways now it's been 2 days since I updated my payment info and still no internet at home. This is why i canceled fizz's service before and now they're treating me the same way !

Answers

  • Lieux
    Lieux Posts: 2,530
    Youssef the payment go through the day before the renewal date...that’s why you was blocked. Only one last attempt will be made between 10 p.m. and 11:59 p.m. on the day preceding your plan’s anniversary date to collect the amount due.
    If your payment fails once again, your plan will be deactivated, and you will be notified. You will be informed of the two steps to complete (in this order) to reactivate your service, those being:
    Check your payment method: Is your payment method up to date? If you need to add a new one, make sure to set it as the default payment method for your plan.
    Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.
    Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.
    But 2 days with no service after a reactivation is too much reach Fizz because we can’t do nothing here in the forum. Chat with Fizz.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca
  • Fizzy
    Fizzy * 1Go de ma part + 50$ code référence Fizz => 66KGA <= $50 Fizz Referral code + 1GB data from me *Posts: 7,124
    Hi Youssef

    When is the first day of your plan renewal?

    If the first day is usually 24th, Fizz will try to take the payment on 23rd. If the payment fails and no steps are taken to update the credit card, then service will be disabled on the 24th.

    When you update your credit card, you have to add the card to your account and then make sure the card is associated to the plan. Then you click on the Make A Payment Now button and service will be restored within 2 hours.

    More info here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
  • Hi. Did you have a resolution to your problem? Please share with us.
This discussion has been closed.