I used a referal code but i still do not have my discount why?

Behnaz Posts: 2 ✭✭
i used this referal code and i already pay 3 bills . why fizz do not give me my discount?


  • Lieux
    Lieux Posts: 2,528 ✭✭
    Reach Fizz directly Behnaz Chat with Fizz.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca

  • Fizzy
    Fizzy Posts: 10,361 ✭✭
    Hi Behnaz

    Did you use your friend's referral code when you signed up for your first plan?
    If you did, you should have received an email from Fizz and notification on your Fizz account regarding the referral.

    On your account, go to "My Profile" >> "Referral bonuses"

    Do you see the referral?

    If it is still pending and you already paid your second bill, then please contact Fizz support to ask them to take a look. https://fizz.ca/en/contact-us

    If it is received/unlocked, then the credit has been or will be in the process to be applied to one of your bills. To check your billing history, go to "My plans" >> "Transaction history"
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