What should I do when I returned the modem but still get reminder from Fizz?

Timothy K.

I have returned the modem (as instructed and dropped at Canada Post) but still get reminder from Fizz, claiming I will be charged for modem.

Mike

You must contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
3- The green chat bubble should appear after a few seconds in the bottom right corner.

So_AR

Contact fizz by chat

Danny M. #31189

Hello Timothy, sorry to see you go. This is a user forums so like Mike said, you need to get. In touch with Fizz.

Ariane P. 70031

Contact the support with the chat

MichelP

Timothy,
We are Fizz users like you.
Please, contact the Fizz customer service by chat and give them the proof of the return of your modem by: Posts Canada.
To chat with them:
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Click on the green chat bubble when you see it down to the right of the page.

LemonHead

Contacting support would be best.

Michael P. 72994

Hi. Did you have a resolution to your problem? Please share with us.