I was charged for their device even though I returned it

Shazzad

So I left FIZZ internet on June when I left Montreal and came back to my home country. So I had to return their router via Canada Post which I did. Even though I returned it they charged me frigging $169 even though I returned the router completely new. What should I do in this case? This is completely unethical!!

Mike

Hi
you must contact the support with the proof

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Sylvain P. 1215

You need to contact the support, with post Canada you probably have a tracking number

Nomdefoire

In this case, the easy solution is simply to contact the customer service. It is probably just a mistake in the system that can be easily solved with them. But you definitely need to speak to an agent for this problem to be resolved.

Cheers

LemonHead

I would contact support for this.

So_AR

contact fizz customer service

MichelP

Shazzad,
Unfortunately,
You need to contact the Fizz customer service by chat and give them (the receipt) the proof of the return of the modem by post Canada.
With this information, they will cancel thoses charges for the modem.

Michael P. 72994

Hey Shazzad. Did you contact Fizz with the receipt from Post Canada? Did Fizz refund you? Thanks for sharing!