Why my card didn't activate?

Valeria C. #31999

Hello!
I was charged for the tariff, but the SIM card was not activated
Why?

Mike

Hi Valeria,
did you try the SIM in your phone?
Do you have a specific message?

Did you transfer your number? This can take up to two hours
Give us more informations

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

LemonHead

Depending on the situation Fizz support might be able to help you more than us.

MichelP

Valeria,
We are Fizz users like you.
Please, contact the Fizz customer service by chat.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Click on the green chat bubble when you see it sown to the right of the page.

So_AR

try to restart your phone

Michael P. 72994

Hi Valeria. Did you activate the SIM? Please share with us.