No International calls is not working? I cannot make an international call

Patrick B. 66739

When I call ireland, I get a voice error "Your current plan does not allow us to complete this call"
I have in my plan international calls to France, this is working correctly
I have turned off the option "No international calls - Block outgoing international calls on this plan" (Actually, it was always off)
to call Ireland number I can see that I can buy an Add-on for $6.00 OR pay $0.30 / min
when I call ireland, I get a voice error "Your current plan does not allow us to complete this call"
I don't want to buy an add-on, I was to call once for about 5 minutes.
What is the solution?

Mike

Add funds in your wallet when you finish calling ask for a refund for what is remaining, or leave them there, they will not expire it.

https://fizz.ca/en/faq/what-is-my-wallet-and-how-do-i-use-it

The funds you put in your Fizz's Wallet can be refunded to you. You must make your request during our business hours using the chat bubble located in the lower right-hand corner of this page.

Patrick B. 66739

Problem solved - it turns out you need to explicitly "add funds" to a virtual wallet to be able to make calls.

Carlo C.

As soon as you add funds to your wallet you can makes any call and text you want provided you don't exceed you funds.

So_AR

good, that it's now working

Didier N.

Make sure you have the add on and you activated it.

LemonHead

Glad this was resolved

redhead

Time to Mike's answer as "Best Answer" (plus he was the quickest) and close this discussion.