new credi card number

Naima M. #31605

My line is suspended because i gave you a new credit card number

Lieux

Naima reach fizz for this problem of payment.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Fizzy

Hi Naima

What happened to the previous credit card? Did it expire?
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

When you add a new credit card, you also have to associate your plan to the new card.
Try it and then try making a payment. Once payment is made, it can take up to 2 hours for your service to be restored.
https://fizz.ca/en/faq/how-do-i-fix-payment-issue

If there is still a problem, you should contact Fizz support by chat.

Ariane P. 70031

As mentionned by others, make sure your card is valid and not blocked. Verify your card is chose as Default for the appropropriate plan. If so contact Fizz. Best luck

Danny M. #31189

If the payment model is declined, get in touch with Fizz support.

So_AR

contact fizz customer service by chat