Referral bonus pending?

Hi
I have a referral bonus still pending but it's pass my 3rd payment cycle.
I though you got your discount on the 3rd payment.
What the issue?
Do I need to follow up with fizz?
Thank you!
NvK

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,536
    NvK,
    It can happen that the person you have refered didnt do her second payment and canceled her plan.
    You can also contact the Fizz customer service by chat to see why this referral bonus is still pending.
    To chat:
    Log to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders
    Click on the green chat bubble of Fizz when you see it down to the right of the page.
  • DLB
    DLB Posts: 461
    You should follow up with Fizz by contacting the support :
    https://fizz.ca/en/contact-us
    I had the same issue : referral bonus was pending during 4-5 months. I've contacted Fizz and they finally solved my issue. There are a couple of bugs with their system and their website ... so, don't wait and contact them.
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