Network Coverage in Cote des neiges, Van Horne? ?

Dayan

I loose mobile network (call, sms and Internet) whenever I am in Van Horne, Avenue Linton.
I tried the following options :
Restarted the mobile
Airplane mode on and off
It doesn't work. Once I cross two blocks either of the street after restarting the phone it works.
I find the mobile coverage is really bad in the cote des neiges main street.
Please can you let me know if it has something to do with my settings or is it because of limited network coverage.

vanigh

Strange I don't loose cell signal when i visit my Dr's clinic on Cote des Neiges, check your APN settings and or network settings.

Danny M. #31189

The satellite towers covers a bigger region than 2 blocks. It is possible someone in that location has a (illegal) device that blocks mobile signal. I would try to contact support to see what they can find out about the small dead zone. If you have any friends with a different provider, do you know if they have issues in the same location?

Dayan

Thanks Vanigh and Danny for the answers.
I used previously Virgin sim and I never faced drop in signal in the area. I am using the same device for Fizz also.

Mastaiso

Hi Dayan,
You should contact Fizz and let them know

Philip D. #28440

Hi Dayan,
Are your apn settings all correct? See this post https://community.fizz.ca/questions/2455688-apn-install-can-t-internet-receive-sms-image-remove-apn-opposite
Are you able to see other networks when you are home - fizz ext networks?
You may be able to purchase a cell signal booster in the worst case.

vanigh

As far as i know there is signal at the location you mentioned, even around the 2 hospitals, re check your APN and network settings. did the service work in the past? you can also contact Fizz support for APN issues.
you may consult https://fizz.ca/en/solutions/APN

Dayan

Thanks a lot guys for all your help and inputs.
I looked at my APN settings and I noticed that it was showing videotron.
Based on the APN suggestions provided by Vanigh and Philip I have modified the APN as per FIZZ.
I will test it out and update accordingly.
Vanigh, correct I don't face any issue near the two hospitals.. The issue occurs from Dollarama store (Down near Jewish Hospital) till Pharmaprix (Van Horne)
When I reach near the Pharmaprix the mobile data goes off and then until I reach near Jewish hospital or comeback down near plaza Cote Des neiges I don't get my Internet back.

DLB

Please contact Fizz support to let them know :
https://fizz.ca/en/contact-us