Payment with no service ?

Ralph T.

I made 2 payments yesterday, had a confirmation email but no service. I'd like a refund.

Fizzy

Hi Ralph

Service should resume within 2 hours following your payment.
Please try restarting your phone and/or your modem.

If the problem continues, you should chat with Fizz support.
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Philip D. #28440

Hi Ralph,
Try chatting with support. They are still available now.

MichelP

Ralph,
Sorry.
We are Fizz users like you.
Please, connect you first into your Fizz account.
And
Contact the Fizz customer service by chat.
Click on:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Click on the green chat bubble of Fizz when you see it down to the right of the page.