Error with the transaction History _shortcode.undefined ?

Charles-Etienne D. #6703

Hi, i'm trying to print out My mobile transaction History but I can't see the last 4 month.
It give me a page with this: _shortcode.undefined ( my number)
But i'm able to see my april's transaction history and all my internet page.
I tried with 3 differents browser and with my cell phone. But It's not working
Thanks for the help

Mike

Try to change browser or clear the cache this should help. I had the same problem last week

Lieux

Charles-Etienne fizz updated the system and now we have problem to see our bills . Reach Fizz for more explanation.
Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Philip D. #28440

I think this is an intermittent problem. If you can wait try again later. If not, chat with support to request copies.
Someone else tried this https://community.fizz.ca/questions/2201983-will-shortcode-recurring-payment-error-transaction-history-fixed

Lieux

Yes Philipp I just try this and it doesn’t work either...just able to see 1 month history...;(

Philip D. #28440

@Lieux, if you switch languages does it work? Coding errors - ugh

Lieux

Philip I just returned back on the same page...in French...and now everything worked... some patience is needed here...;(