Should i expect a refund?

Gabrielle G. #30984

I canceled my internet plan because of technical issues. It was canceled on first day of the second month of my subscription. Should i expect a refund for the second month i got charged?

Mike

Hi
Yes you must be refund

If you cancel your Home Internet services agreement during a payment cycle, you will receive a prorated refund based on the remaining days for the monthly fee paid at the beginning of your payment cycle (excluding any additional data blocks).

Source: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $150 (plus applicable taxes). Detailed instructions will follow.
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

Karl B. #29906

Hello,
I would speak with Fizz just to make sure. But you have a 15 days trial on any plan.
Regards

Matthew A. #24717

Yes, you should "If you cancel your Home Internet services agreement during a payment cycle, you will receive a prorated refund based on the remaining days for the monthly fee paid at the beginning of your payment cycle (excluding any additional data blocks)." FAQ: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Don't forget when you ship back the modem to get a tracking number as you may need proof it was returned.

MichelP

Gabrielle,
You can unsubscribe to this service when you want.
Just contact the Fizz customer service by chat from 8h00 to 21h00 and ask for a refund.
You will get a balance of the refund for the days you didnt have the service.