Refundable

I don’t get LTE network. So i am not satisfied.i use this service just 1 day but i don’t want service from you anymore. I want my refund.

Best Answer

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,410
    Accepted Answer
    If your decision is taken, please read this guide

    https://fizz.ca/en/faq/unsubscribe

    You will see that you have 15 days trial period, follow the guide and you will get refund

Answers

  • I understand your disappointment.
    You can unsuscribe without penalty.
  • Hi Yuvi,
    I understand, I had only 3G on the weekend and it was painful. Follow the link from Mike and you will see the steps to get a refund. Too bad you don’t have LTE where you are located.
  • Yuvi
    Yuvi Posts: 3
    how can i get refund it’s been just 1 day, I am using this service. Can you tell me step by step.
  • Hi Yuvi,
    I understand that you are not satisfied with your service.
    Here is the link with the steps to follow to unsubscribe and get a refund:
    https://fizz.ca/en/faq/unsubscribe
    Thank you,
  • Hi Yuvi,
    Here are the rules for a refund during your trial period:
    “ Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Proof of disability form; the trial period is 30 days).
    Trial period refunds apply only to your monthly fees. Additional expenses such as Add-Ons, Travel Add-Ons and usage purchased with your Wallet will not be refunded.
    To receive this refund you must not have exceeded:
    The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
    50% of the data included in your monthly plan (unless you have an approved Proof of disability form)
    To close your plan during the trial period, use the same process detailed above (with or without keeping your phone number). If you meet the above criteria, your cancellation request will be activated immediately — you won’t have to wait until the end of your payment cycle and your refund will occur automatically.“
    The steps you take will depend if you want to keep your phone number.
    Cancelling WITHOUT keeping your number
    Log into your Fizz account to do it yourself:
    Go to My plans in your Fizz account.
    Select the plan you wish to close.
    Click on Manage.
    Select Unsubscribe to begin the process.
    Select the credit card to which you will transfer any remaining funds in your Wallet.
    If you want to keep your phone number find a new provider and transfer your phone number to them. Planhub.ca provides an easy way to look for different providers in your area. Good luck!
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,536
    Yuvi,
    You can unsubscribe to your mobile plan online.
    see:
    https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
    To ask for a refund of your mobile plan,
    Please, chat with the Fizz customer service from 8h00 to 21h00.
  • Yuvi
    Yuvi Posts: 3
    Hello, I have unsubscribe my plan but i didn’t get any refund yet. When i login my account it shows they refunded my money. What should i do now?
  • It will take a few days for your credit card company to process the refund. Sometimes 3-5 business days.
  • Have you already unsubscribed?

    Otherwise, you can go to this link
    https://fizz.ca/en/faq/unsubscribe

    Unfortunately, LTE does not capture well everywhere in Quebec.
  • DLB
    DLB Posts: 461
    Please contact the support to cancel your service :
    https://fizz.ca/en/contact-us
This discussion has been closed.